FAQs

How long does shipping take?

Shipping times vary depending on the product and your location. We work with multiple suppliers, including U.S.-based and international fulfillment centers, to bring you the best calming pet solutions.

  • U.S. warehouse products: Typically arrive within 2-5 business days
  • International warehouse products: Usually arrive within 7-15 business days
  • Some specialty items may take up to 10-20 days due to high demand or seasonal shipping delays.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $50 within the U.S. Standard shipping rates apply for smaller orders and international deliveries.

Can I change my shipping address after placing an order?

Orders are processed quickly, so please double-check your shipping address before completing checkout. If you need to make changes, contact us within 12 hours of placing your order, and we’ll do our best to update it. After processing begins, changes may not be possible.

How do I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can track your package through our Order Tracking page on our website. If you have any issues with tracking updates, feel free to reach out!

My order is taking longer than expected. What should I do?

While most orders arrive on time, occasional delays due to customs, weather, or carrier issues can happen. If your order hasn’t arrived within the estimated timeframe, please contact us, and we’ll check on it for you!

Do you ship internationally?

At this time, we primarily ship within the United States and Canada. However, we are working on expanding to additional countries soon! Stay tuned for updates.

What makes Tranquil Tails’ products different from other pet stores?

At Tranquil Tails, we specialize in calming solutions for pets. We carefully curate products designed to reduce stress, ease anxiety, and promote relaxation, including plush calming beds, natural anti-anxiety sprays, interactive soothing toys, and comforting treats. Every product is pet-tested and parent-approved for quality and effectiveness.

How do calming beds work?

Our plush calming beds are designed to mimic the warmth and security of a mother’s embrace. The raised edges provide a sense of safety, while the ultra-soft fabric promotes relaxation, making them perfect for pets who love to curl up and feel secure.

Are your calming sprays and diffusers safe for all pets?

Yes! Our calming sprays and pheromone diffusers are made with pet-safe, non-toxic ingredients. They work by releasing natural, soothing scents that help ease anxiety in stressful situations like travel, vet visits, or loud noises. We always recommend checking with your vet if your pet has specific sensitivities.

Do anxiety chews and treats really help?

Yes! Our calming treats and chews contain natural ingredients like chamomile, valerian root, and hemp, which are known to promote relaxation in pets. These are great for dogs and cats experiencing separation anxiety, fear of thunderstorms, or travel stress.

How do I know which product is right for my pet’s anxiety?

Every pet is unique! If your pet prefers snuggling, a calming bed might be the best solution. If they’re anxious on the go, a calming spray can help. Pets who chew when stressed may benefit from anxiety-reducing chews or interactive toys. If you're unsure, feel free to reach out to us, and we’ll be happy to guide you!

What causes anxiety in pets?

Many pets experience anxiety due to separation, loud noises (like fireworks), new environments, vet visits, or even changes in routine. Some breeds are naturally more prone to stress. Recognizing the signs—like excessive barking, hiding, chewing, or restlessness—can help you find the best calming solution.

Can these products help with separation anxiety?

Yes! Many of our products, like calming beds, pheromone diffusers, and interactive toys, are designed specifically for pets struggling with separation anxiety. These can provide comfort and keep them engaged while you’re away.

Are these products safe for puppies and kittens?

Most of our calming solutions, including beds, sprays, and treats, are safe for young pets. However, we always recommend checking age guidelines for consumable products and consulting with your vet before introducing anything new to your puppy or kitten.

Have More Questions?

Reach out to us and we will get back to you as soon as we can!